Ego

A time that my ego was promoted was when customers compliment me and tell me that I do a good job. I do my best to treat others with the upmost respect and when people recognize that, it makes my ego go up. I treat others the way that I would like to be treated; I do my best to make sure they have a memorable and hassle free shopping experience. When customers recognize this and tell management about the way that I treated them it makes me proud of my accomplishments. It helps my ego when I do well, but if one customer complains about something I did, it would offset many of the good things that I did to help others. My ego can be affected positively or negatively according to what customer says what to management.

A time that a customer did not have a positive experience was when I told them I could not price match an item because it was not the same item they were purchasing. They stood in line and called a manager although I followed policy it still affected my ego in a negative way. The experience made me feel negatively and made the customer feel negative as well. Many things can have a negative effect on my ego, customers yelling or putting me down, customers being negative toward other associate’s. Customers being negative toward management and a trickle down affect to other members of our workforce.